Frequently Asked Questions
All counselors are state and federal background checked. All counselors are first aid and CPR certified.
The Staff have all gone through orientation training and are gentle and nurturing. Please stop and talk to the staff, ask questions and give us the opportunity to share our knowledge. We are a team and the goal is to care for a child as a parent’s right hand.
We maintain a positive discipline policy, which focuses on prevention, redirection, love, consistency and firmness. We stress two main patterns of behavior: respect for other people and respect for property. The children are explained the rules of the center frequently, so they are all familiar with the guidelines. Please keep in mind that there WILL be disagreements between children. Young children have a hard time expressing their feelings. Sometimes they hit, throw toys, bite, etc. We will try to prevent problems, redirect when appropriate, discuss inappropriate behavior, encourage making amends when offense involves another person, and sometimes withdraw privileges based on the principle of "natural consequences". Under NO CIRCUMSTANCES will there be any spanking, physical abuse, verbal abuse, name calling, or isolation used. Neither food nor sleep will ever be withheld from children as a means of punishment.
10 school-aged children to 1 counselor.
...come hiking? Yes. Let your child bring a cell phone? Yes. Bring toys from home? No. Pack your own lunch and/or snack? Yes.
We will contact you via text message when a fever is developing, to prepare for possible pick up since we cannot care for children with a fever of 101F. If a child vomits more than twice and has diarrhea we need to call for pick up. We have to be strict on illnesses because we care for little ones that are still building an immune system and quite susceptible to illnesses.
Try to stage your mountain visit. Spend a few days at 5000 to 7000 feet before going to the high country. Take it easy on the day of arrival. Some exercise (like short walks) is important, but take rest breaks. Gradually increase the amount of exercise during the second and third days. Have your child drink a lot of fluids to prevent dehydration. While mountain climbing, gain only 1000 feet per day. If your child has had severe altitude sickness before, talk to your healthcare provider about taking Diamox tablets (a prescription medicine) for prevention in the future.
Follow this link for specific information on altitude sickness and young children: https://www.summitmedicalgroup.com/library/pediatric_health/hhg_altitude_sick/
The more information flowing between you and the child care, the better – we make phone calls, send texts, emails, and update our Facebook page and website regularly.
Families are welcome at all times! Feel free to sit in the elevator lounge and watch for a while to get a feel for how things run. You'll see a lot of coming and going.
We work hard to make your children have wonderful vacation memories too, and would like to hear how your experience was with our child care services. The most rewarding thing you can do is say a kind word or give us feedback that we can use to make our services better. You can do that publically or privately on our Social Media Sharing page.